Refund policy

We want you to love how you feel in Southern Volt. If something isn't right, here's exactly how we make it right.

30-Day Fit Promise You have 30 days from the day your order arrives to request a return or size exchange. Items must be unworn, unwashed, and in original condition with all tags, packaging, and the hygiene strip intact. Because of the intimate nature of shapewear, we can't accept returns on worn items — this keeps every customer safe.

Cooling-Off Period In line with the Electronic Communications and Transactions Act, you may return your purchase within 7 days of delivery for any reason, provided the item is unworn with the hygiene strip intact.

Damaged or Defective Items If your item arrives damaged or defective, email us within 7 days of delivery at southernvoltsa@gmail.com with your order number and photos. We'll arrange a replacement or full refund at no cost to you, including shipping.

How to Start a Return Email southernvoltsa@gmail.com with your order number, the item(s), and whether you'd like an exchange or refund. We'll reply within 1–2 business days with return instructions.

Return Address Shop No 4 Reynolds Street, Port Shepstone, KwaZulu Natal, 4240, South Africa

Return Shipping Customers cover return shipping for size exchanges and change-of-mind returns. We cover it fully for damaged or defective items.

Refund Timing Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method.

Final Sale Sale items and gift cards are final sale and can't be returned.